Frequently Asked Questions (FAQ)

Complete access to the property. This rental includes 24/7 Guest Support prior to booking, help planning your stay as well as assistance while you’re onsite at the property and post-stay follow up to ensure your satisfaction.

We provide intensive housekeeping protocols to ensure that the property is properly cleaned and disinfected prior to each reservation.

The security deposit fee is a non-refundable fee that is collected in the case of any damages instead of a collecting a more substantial refundable fee.

Many of our homes are dog friendly! Please be sure to tell our Guest Support team at the time of booking that you’d like to bring a pet so that they can add the $75 non-refundable pet fee to your reservation.

When renting a property along with your pet, we ask that guests follow the following rules:

• We ask that you pick up after your pet’s business outside.
• Please be sure to check them for ticks after spending anytime outdoors (and be sure to check yourself as well).
• Please wipe their paws when entering the house.
• If you allow your dog on furniture, please bring a throw blanket from home that they can lay on. We ask that dogs are not allowed on beds.
• If your dog is not fully trained, please bring their crate for if they need to be left unattended.

For all bookings:

We do have a firm cancellation policy. However, If a guest arrives to a property, and the listing is inaccessible, unclean or unsafe: Joseph Ellen Properties will help the guest find comparable alternative accommodations or issue a full refund (minus service fees). If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.

For issues related to power or Wi-Fi: Joseph Ellen Properties will work to fix the issue within 24 hours. If the issues are fixed within 24 hours, no refunds will be given. If the issue cannot be fixed after 24 hours, Joseph Ellen Properties will help the guest find immediate alternative accommodations. If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.

Refunds are not available due to issues using hot tubs or pools. Cleaning fees and credit card processing fees are non-refundable.

Yes, we provide fresh towels and linens for each stay based on the number of beds available and maximum occupancy of the vacation rental.

We provide toiletries including hand soap, body wash, shampoo, and conditioner; pantry basics including coffee, sugar, salt, pepper and olive oil; paper goods including an allocation of paper towels and toilet paper.

Property managers charge on average a 18% management fee. Rest easy knowing that everything is taken care of for you with our 24/7 care all for a flat 18% fee.

Depends! Its apples to apples comparison but our background in investment strategies gives you the peace of mind to know your making an accurate decision. Book a call with us to start the process.

We have an exclusive network of trained agents and lenders who we have worked with to handle all of our vacation rental transactions.

It’s proven that design can increase the productivity of your home by 40%. When you purchase with Joseph Ellen Properties we are able to handle all of the interior design and branding concepts for you. Like a one-stop shop. On-site or offsite we can deliver a turn-key package.