Guest FAQ’s: Everything You Need to Know for a Perfect Stay
Planning your stay with Joseph Ellen Properties? Find answers to common questions about check-in, amenities, house rules, and more. We’re here to make your vacation seamless and stress-free!
Complete access to the property. This rental includes 24/7 Guest Support prior to booking, help planning your stay as well as assistance while you’re onsite at the property and post-stay follow up to ensure your satisfaction.
We provide intensive housekeeping protocols to ensure that the property is properly cleaned and disinfected prior to each reservation.
The security deposit fee is a non-refundable fee that is collected in the case of any damages instead of a collecting a more substantial refundable fee.
Many of our homes are dog friendly! Please be sure to tell our Guest Support team at the time of booking that you’d like to bring a pet so that they can add the $75 non-refundable pet fee to your reservation.
When renting a property along with your pet, we ask that guests follow the following rules:
- We ask that you pick up after your pet’s business outside.
- Please be sure to check them for ticks after spending anytime outdoors (and be sure to check yourself as well).
- Please wipe their paws when entering the house.
- If you allow your dog on furniture, please bring a throw blanket from home that they can lay on. We ask that dogs are not allowed on beds.
- If your dog is not fully trained, please bring their crate for if they need to be left unattended.
For all bookings:
We do have a firm cancellation policy. However, If a guest arrives to a property, and the listing is inaccessible, unclean or unsafe: Joseph Ellen Properties will help the guest find comparable alternative accommodations or issue a full refund (minus service fees). If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.
For issues related to power or Wi-Fi: Joseph Ellen Properties will work to fix the issue within 24 hours. If the issues are fixed within 24 hours, no refunds will be given. If the issue cannot be fixed after 24 hours, Joseph Ellen Properties will help the guest find immediate alternative accommodations. If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.
Refunds are not available due to issues using hot tubs or pools. Cleaning fees and credit card processing fees are non-refundable.
Yes, we provide fresh towels and linens for each stay based on the number of beds available and maximum occupancy of the vacation rental.
We provide toiletries including hand soap, body wash, shampoo, and conditioner; pantry basics including coffee, sugar, salt, pepper and olive oil; paper goods including an allocation of paper towels and toilet paper.
Homeowner Frequently Asked Questions
Thinking about renting your home with Joseph Ellen Properties? Explore our FAQ section to learn how our property management services work, what to expect, and how we help you get the most from your investment.
If you’re a self-manager, you’re doing well—but with Joseph Ellen, you can earn more while freeing up time to focus on operations and guest experience.
If you’re with another management company, you may feel less in control, lacking real-time insight into your property’s performance, operations, and financials. Joseph Ellen changes that with transparent reporting, expense tracking, and revenue analytics—giving you control without the hassle.
Why Joseph Ellen?
- We outperform the market. Joseph Ellen beats NE Florida occupancy by 20%+, maximizing your revenue.
- We’re built differently. Our local, fully developed team leverages top systems and tech while staying small enough for direct owner relationships—we’re in group chats with our owners.
- We drive results. Our expert marketing and revenue team uses dynamic pricing, Facebook ads, and high-converting videos to increase bookings and revenue.
More Money, Less Stress
Partner with Joseph Ellen and get higher earnings, expert support, and total transparency—without losing control of your vacation rental.
We offer two tailored management solutions to fit your needs:
12% – Marketing & Listing Product
For homeowners who want to handle cleaning and maintenance while leveraging Joseph Ellen’s expertise in:
- Marketing & Distribution – Maximize exposure on top booking platforms
- Revenue Management – Dynamic pricing to increase earnings
- Guest Communication – 24/7 support for seamless stays
- Compliance Management – Stay ahead of local regulations
18% – Full-Service Management
A completely hands-off experience where we take care of everything:
- All services in the 12% plan
- Cleaning & Maintenance Coordination – Ensuring top-tier property upkeep
- Guest Experience Management – Delivering 5-star service from booking to checkout
- Inspections & Quality Control – Regular property checks to maintain excellence
With Joseph Ellen, you get higher earnings, expert management, and complete peace of mind—at a competitive rate.
Yes — and we have the data to prove it. We benchmark ourselves against local market performance using KeyData, our trusted data CRM. In Q1 of 2025, while the average occupancy in Duval County was 41.6%, Joseph Ellen Properties achieved an impressive 75.4%.
Property managers charge on average a 18% management fee. Rest easy knowing that everything is taken care of for you with our 24/7 care all for a flat 18% fee.
At Joseph Ellen, we use a multi-channel approach to maximize your property’s visibility and revenue. Our strategy includes:
Major Booking Platforms:
- Airbnb
- Joseph Ellen Website (Direct Bookings)
- VRBO
- Expedia
- Booking.com
- Google Vacation Rentals
- Marriott Homes & Villas
Targeted Digital Marketing:
- Paid Online Ads (Google, Meta, and more)
- Social Media Marketing (Engaging content and promotions)
- SEO (Optimizing for organic search rankings)
- 3rd Party Listings (Expanding reach beyond traditional OTAs)
Guest Retention & Direct Bookings:
- Email Marketing (Personalized campaigns to past and potential guests).
- Return Guest Programs (Loyalty incentives for repeat bookings)
By combining these strategies, we ensure maximum exposure, increased direct bookings, and higher occupancy rates for your vacation rental.
Depends! Its apples to apples comparison but our background in investment strategies gives you the peace of mind to know your making an accurate decision. Book a call with us to start the process.
We have an exclusive network of trained agents and lenders who we have worked with to handle all of our vacation rental transactions.
It’s proven that design can increase the productivity of your home by 40%. When you purchase with Joseph Ellen Properties we are able to handle all of the interior design and branding concepts for you. Like a one-stop shop. On-site or offsite we can deliver a turn-key package.